1. Introduction
Welcome to 5D Mobile ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM services, website, and mobile applications.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name, email address, and contact information
- Billing address and payment information
- Device identifiers (IMEI, ICCID, EID)
- Account credentials and authentication data
- Business information for wholesale and reseller accounts
2.2 Usage Data
We automatically collect certain information when you use our services:
- Data usage statistics and patterns
- Connection logs and timestamps
- Network performance metrics
- IP addresses and location data
- Device type and operating system information
2.3 Technical Information
- eSIM profile information and activation status
- Network operator and roaming data
- API usage and integration logs
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our eSIM services
- Account Management: To create and manage your account, process payments, and handle billing
- Customer Support: To respond to your inquiries and provide technical assistance
- Network Optimization: To monitor and improve network performance and connectivity
- Fraud Prevention: To detect and prevent fraudulent activities and security threats
- Legal Compliance: To comply with legal obligations and regulatory requirements
- Marketing: To send promotional materials (with your consent)
- Analytics: To analyze usage patterns and improve our services
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in operating our services:
- Mobile network operators (MNOs) and MVNOs
- Payment processors and financial institutions
- Cloud hosting and infrastructure providers
- Analytics and monitoring services
- Customer support platforms
4.2 Legal Requirements
We may disclose your information when required by law, court order, or government request, or to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our Terms of Service
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection
- Incident response and breach notification procedures
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
- Prevent fraud and abuse
Usage logs and technical data may be retained for up to 12 months. Billing records are kept for the period required by applicable tax and accounting laws.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent for data processing
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@5d-mobile.com.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze website traffic and usage
- Personalize content and advertisements
- Improve user experience
You can control cookie preferences through your browser settings. Note that disabling cookies may affect functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Privacy Shield frameworks (where applicable)
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
14. Regional-Specific Information
14.1 For European Users (GDPR)
If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.
14.2 For California Residents (CCPA)
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to opt-out of the sale of personal information. We do not sell personal information.
14.3 For UK Residents
UK residents have rights under UK GDPR and the Data Protection Act 2018. You can contact the Information Commissioner's Office (ICO) with any concerns.